We ship with care and intention.

Processing Time

Orders are processed within 3–5 business days after payment is received.

Processing time does not include shipping transit time.

During small-batch releases or high-volume periods, processing times may vary slightly. If there is a delay, we’ll communicate clearly.

Shipping Methods

Orders may be shipped using trusted carriers, including:

• USPS

• UPS

• FedEx

• DHL (international orders)

Carrier selection depends on destination, package size, and service availability.

Shipping costs are calculated at checkout.

Delivery Timeframes

Delivery times are estimates provided by the carrier and may vary due to:

• Weather conditions

• Carrier delays

• Peak shipping seasons

• Customs processing (for international orders)

encouragemint is not responsible for delays once a package has been handed over to the carrier.

Local delivery (Seattle & Washington)

Local delivery may be available for select areas in Seattle and Washington State.

If offered, eligibility, timing, and instructions will be shared at checkout or via email after purchase.

International Shipping

We may offer international shipping.

Please note:

• All international orders are final sale

• Returns and exchanges are not accepted for international orders

• Customers are responsible for any customs duties, taxes, or fees imposed by their country, even if shipping services include customs handling

Delivery timelines for international orders may vary due to customs processing.

Shipping Protection and Theft

Standard shipping services may include limited coverage for loss or damage during transit, as provided by the carrier.

This coverage does not extend to packages that are lost or stolen after delivery.

Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.

encouragemint is not responsible for packages that are lost or stolen after delivery.

For added protection, customers may request insured shipping by indicating this in the additional notes at checkout. Insurance fees, if applicable, will be added prior to shipment.

We recommend shipping to a secure location whenever possible.

Address Accuracy

Please review your shipping address carefully before placing your order.

encouragemint is not responsible for:

• Orders delivered to an incorrect address provided at checkout

• Packages marked as delivered by the carrier

If a package is returned due to an address error, additional shipping fees may apply.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date so we can assist with next steps.

Questions

If you have questions about shipping before placing an order, feel free to reach out.